Unable to Withdraw my Full Balance

If you are unable to withdraw the full amount available in your balance, there could be several reasons for this. Let's explore the common factors that may be affecting your withdrawal:

Insufficient Funds: Ensure that your current balance meets the minimum withdrawal amount specified in the Transactions > Withdrawals section.

Bonus Wagering Requirements: If you have claimed a bonus offer, there might be wagering requirements associated with it. These requirements mandate that you wager the bonus money a certain number of times before being eligible to withdraw any winnings generated from the bonus. Please review the terms and conditions of the bonus offer to understand the specific wagering requirements. You may check your progress in My Account->Promotions->Active Promotions.

Pending Bets or Bonuses: If you have active bets that are yet to be settled or have unclaimed bonuses in your account, these amounts will affect the total available for withdrawal. Make sure all your bets are settled and any relevant bonuses are claimed before attempting to withdraw.

Verification Process: In some cases, withdrawal restrictions may be in place until the account undergoes verification procedures. These checks are essential for ensuring security and compliance with regulatory requirements. You can upload any pending documentation from My Account->Profile->Verification process, and also check the progress of your upload.

If you have further questions or need assistance, please check the bottom of the current page and contact us through the available means of your choice.

 

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